Shoei33 takes your privacy seriously. This document explains in detail how we collect, use, store and protect the personal information of every member registered on our Malaysia online casino platform.
Before reading the full policy, here is a summary of Shoei33's six core commitments to protecting the privacy of every member in Malaysia.
All data transmitted between your device and Shoei33's servers is encrypted using SSL 256-bit technology — the same security standard used by major Malaysian banking institutions. Your personal information and transaction details remain secure at all times.
Shoei33 has never and will never sell, rent, or transfer members' personal data to any third party for marketing or commercial purposes. Your data is used solely for the operation of the platform and the improvement of Shoei33's services.
Shoei33 only collects data that is strictly necessary to operate the platform and meet regulatory obligations. We do not collect excessive or irrelevant information. The principle of privacy by design is embedded in every feature of the Shoei33 platform.
Every Shoei33 member has the right to access, review, and request corrections to their personal data held by us. Such requests can be made at any time through customer support and will be processed within 14 working days.
Shoei33 member data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Regular data backups are performed to ensure service continuity and protection against data loss.
In the event of any data security breach affecting members' personal information, Shoei33 is committed to notifying affected members within 72 hours of becoming aware of the breach, in line with global data protection best practices.
As a Shoei33 member, you have full rights over your personal data. The following rights are guaranteed under the Shoei33 Privacy Policy.
To exercise any of the rights above, please contact the Shoei33 support team via live chat or email at support@shoei33.click. We will process your request within 14 business days.
This Privacy Policy explains how Shoei33 collects, uses, stores, and protects your personal data. By using the Shoei33 platform, you agree to the terms of this Privacy Policy.
Shoei33 is an online casino platform operating in Malaysia, offering online gaming services including slots, live casino, table games, crash games, and lottery to adult players in Malaysia. As part of our operations, we need to collect and process certain personal information from our users.
This Privacy Policy applies to all information collected through the Shoei33 website at shoei33.click, the mobile application (where available), customer support services and any official Shoei33 communication channels. This Policy should be read together with the Shoei33 Terms & Conditions.
We are committed to ensuring that your privacy is protected. Where we ask you to provide certain information by which you can be identified when using this platform, you can be assured that it will only be used in accordance with this Privacy Policy.
Shoei33 reserves the right to update this Privacy Policy from time to time by revising this page. You are encouraged to check this page periodically to ensure you remain comfortable with any changes made. This policy is effective from 1 January 2026.
Shoei33 collects various types of personal information depending on how you interact with our platform. The following are the categories of data we collect:
Registration & Identity Data:
Financial & Transaction Data:
Technical & Usage Data:
Shoei33 does not collect credit card numbers directly. All payment transactions are processed through licensed and regulated third-party payment providers in Malaysia.
Shoei33 uses the personal data collected for the following purposes:
Shoei33 will not use your personal data for any purpose beyond those stated above without obtaining your consent beforehand. You may withdraw consent for marketing communications at any time by contacting Shoei33 customer support.
Shoei33 processes your personal data on the basis of one or more of the following valid legal grounds:
You have the right to withdraw consent at any time for processing that is based on consent. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
Shoei33 does not sell or transfer your personal data to third parties for their own marketing purposes. However, we may share your data in the following limited circumstances:
All third parties that receive Shoei33 members' personal data are bound by data processing agreements that require them to protect such information in line with Shoei33's privacy standards.
In the event of a merger, acquisition, or sale of Shoei33's assets, members' personal data may be transferred to the new entity, subject to reasonable notice being given to members and on the condition that the new entity adopts a privacy policy that meets at least the same standard as this Privacy Policy.
Shoei33 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While Shoei33 takes all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to take your own precautions as well, such as using a strong, unique password and never sharing your login credentials with anyone.
Shoei33 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. Our general data retention principles are as follows:
When personal data is no longer required, Shoei33 will delete or anonymise it using secure methods to ensure it cannot be recovered or reused.
Shoei33 uses cookies and similar tracking technologies to enhance the user experience, understand usage behaviour and ensure platform security. The following are the types of cookies we use:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your overall experience on the Shoei33 platform. Essential cookies cannot be disabled as they are required for the security and core operation of the platform.
Shoei33 does not use third-party cookies for external advertising purposes or to track your activity outside the Shoei33 platform.
To exercise any of your privacy rights as described in this Privacy Policy, please contact the Shoei33 data protection team through the following channels:
When submitting a privacy rights request, please include:
Shoei33 will process privacy rights requests within 14 working days upon receiving a complete request. For complex cases, we may require up to 30 days, and we will notify you accordingly. This service is provided free of charge, except in cases of repeated or unreasonable requests.
The Shoei33 platform is exclusively for adults aged 18 and above. Shoei33 does not knowingly collect personal data from individuals under the age of 18.
If we discover that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that information from our servers and close the relevant account. If you believe we may hold information from or about a person under 18, please contact us immediately at support@shoei33.click.
Shoei33 employs multiple age verification mechanisms, including phone number verification, identity document checks, and usage pattern detection systems, to minimise the risk of access by underage users.
As a digital platform, some of Shoei33's technical service providers may operate or store data outside Malaysia. In such cases, Shoei33 ensures that all international data transfers are carried out with adequate safeguards through:
Shoei33 maintains records of all international data transfers and ensures that each transfer has a valid legal basis. You may request information about international transfers involving your data through Shoei33's customer support channels.
If you have any questions, concerns, or complaints regarding Shoei33's Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us:
Shoei33 is committed to handling every privacy enquiry with seriousness and professionalism. All complaints will be investigated and responded to within a reasonable timeframe.
This Privacy Policy will be updated from time to time to reflect changes in our privacy practices, legal requirements, or platform operations. We will notify you of any significant changes via email or in-platform notification at least 14 days before those changes take effect.
This Privacy Policy is effective from 1 January 2026. The latest version is always available on this page.
The most frequently asked questions from members about privacy and data protection at Shoei33.
This Privacy Policy forms part of Shoei33's comprehensive user protection framework. Please also read our other policy documents for a full understanding of your rights and protections as a member.
Play with peace of mind at Shoei33 — Malaysia's online casino platform that keeps your data fully protected. Register for free and claim a welcome bonus of up to RM888.
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