Shoei33 Terms & Conditions – A Complete Guide to Using Malaysia's Online Casino Platform

1Acceptance of Terms & Conditions

This Terms & Conditions document constitutes a legally binding agreement between you as the user and Shoei33 as the platform operator. It governs all aspects of platform use, including account registration, deposits, withdrawals, bonus usage, participation in games, and any interactions with the Shoei33 platform.

These Terms & Conditions should be read together with Shoei33's Privacy Policy and Responsible Gaming Policy. All such documents collectively form a comprehensive agreement between the user and Shoei33. In the event of any conflict, these Terms & Conditions shall take precedence.

Shoei33 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Continued use of the platform following any amendments constitutes acceptance of the revised terms.

2Eligibility & Registration Requirements

To register for and use the Shoei33 platform, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your membership:

• At least 18 years old on the date of registration.
• Have the legal capacity to enter into a binding agreement.
• Not an employee or immediate family member of an employee of Shoei33, any game provider, or Shoei33's technology partners.
• Not residing in any jurisdiction where online gambling is prohibited.
• Not currently enrolled in a self-exclusion programme at Shoei33 or any related platform.
• Providing accurate, truthful, and complete information during the registration process.

Shoei33 reserves the right to request identity verification from any member at any time. Documents that may be requested include a Malaysian identity card (MyKad), passport, or other official identification. Failure to submit the requested documents within the specified timeframe may result in temporary suspension or account termination.

Registering with false information, another person's identity, or any form of deception is a serious violation that may result in legal action in addition to account termination and forfeiture of all balances.

3Member Account Management

Each individual is only permitted to hold one (1) active account at Shoei33. Holding multiple accounts, whether under the same or different names, is strictly prohibited. Shoei33 uses advanced detection systems to identify duplicate accounts based on IP address, device information, payment details, and personal information.

You are solely responsible for:

• Keeping your account password and login credentials confidential.
• All activity that occurs under your account, whether or not carried out with your knowledge.
• Notify Shoei33 immediately if you suspect any unauthorised access to your account.
• Keeping your account information up to date and accurate at all times.

Shoei33 is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

4Deposits & Withdrawals

Shoei33 supports the following local Malaysian payment methods for deposits and withdrawals:

• Touch 'n Go eWallet
• DuitNow (transfer via phone number or bank account number)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX – Maybank2u, CIMB Clicks, and other FPX member banks

The minimum deposit amount is RM10 and the minimum withdrawal amount is RM30. There is no daily maximum deposit limit for regular members, while daily withdrawal limits are subject to your account verification level and VIP membership tier.

Shoei33 aims to process withdrawals within 3 to 10 minutes for e-wallets and 10 to 30 minutes for FPX bank transfers. However, in cases that require additional review, the withdrawal process may take up to 24 hours. Shoei33 is not liable for any delays caused by payment service providers.

All deposit and withdrawal transactions must be made using an account or e-wallet registered in the same member's name. Shoei33 does not accept third-party payments and will not process withdrawals to any account or e-wallet not registered under the member's name.

5Bonuses, Promotions & Rollover Requirements

Shoei33 offers a wide range of bonuses and promotions from time to time, including a welcome bonus, weekly cashback, free spins, rebates, and special promotions tied to Malaysian festivities. Each bonus is subject to specific terms stated on the relevant promotions page.

General terms applicable to all Shoei33 bonuses unless otherwise stated:

• The welcome bonus can only be claimed once only by each new member.
• The rollover requirement for the welcome bonus ranges from 15x to 20x of the combined deposit and bonus amount, depending on the specific promotion.
• Bonuses must be used within the designated timeframe. Expired bonuses cannot be reinstated.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Shoei33 reserves the right to void any bonus if there is evidence of misuse, exploitation, or promotional fraud.
• Any wagering that employs strategies contrary to the spirit of a promotion — such as hedging or the use of multiple accounts — may result in the cancellation of the bonus and any associated winnings.

Wagering requirements are calculated based on actual bets placed using the bonus balance. Different games may contribute at different rates towards the wagering requirements. Full details on each game's contribution percentage are available in the Promotions section of the Shoei33 platform.

6Game Rules & Betting Outcomes

All games available on the Shoei33 platform — including slots, live casino, table games, crash games, and lottery — are operated in accordance with the rules set by their respective game providers and Shoei33's platform policies.

The outcome of all games involving an RNG (Random Number Generator) is final and cannot be contested. For Live Casino tables, video recordings of all game sessions are retained and may be referenced in the event of a dispute.

Shoei33 reserves the right to:

• Cancelling or voiding any bets where a technical error has affected the game outcome.
• Adjusting account balances to correct any payment errors caused by technical issues.
• Investigating and temporarily withholding withdrawals where there is reasonable suspicion that winnings were obtained through illegitimate means.
• Modifying or discontinuing any game at any time without prior notice.

In the event of a technical disruption that prevents a game from being completed, Shoei33 will endeavour to return the affected bets to the member's account within a reasonable timeframe. Shoei33 is not liable for any losses caused by disruptions to the player's internet connection.

7Prohibited Conduct

The following actions are strictly prohibited on the Shoei33 platform. Any violation may result in immediate account termination and forfeiture of all balances:

• Identity fraud — registering using another person's name, details, or documents.
• Money laundering — using the platform for money laundering or any other unlawful financial activity.
• Exploitation of technical bugs — exploiting any vulnerabilities or technical errors on the platform to gain an unfair advantage.
• Use of automation software — using bots, automated scripts, or any third-party software to play automatically or exploit the system.
• Collusion in gameplay — colluding with other players in table games or poker to gain an unfair advantage.
• Threats or harassment — threatening, harassing, or engaging in any conduct that endangers Shoei33 staff or other members.
• Intellectual property infringement — copy, distribute, or exploit any Shoei33 content without written authorisation.

8Privacy & Personal Data Protection

Shoei33 is committed to protecting the personal data of all its members in accordance with industry best practices. All information collected from members is used solely for platform operations, identity verification, transaction processing, and service improvement.

Shoei33 will not sell, transfer, or disclose members' personal information to any third party without the member's explicit consent, except in the following circumstances:

• When required by law or a valid court order.
• For anti-money laundering (AML) and know your customer (KYC) compliance purposes.
• To technical service providers involved in the operation of the Shoei33 platform, subject to confidentiality agreements.

For full details on how Shoei33 collects, uses, and protects your personal data, please refer to Privacy Policy Shoei33, which forms part of the entire agreement between you and Shoei33.

9Responsible Gaming

Shoei33 takes the health and well-being of its members seriously. We believe that gambling should remain a form of entertainment and never become a source of stress or financial hardship.

Shoei33 provides the following tools to help members play responsibly:

• Deposit Limits — set daily, weekly, or monthly limits on the amount that can be deposited.
• Loss Limits — set a limit on the amount you can lose within a defined period.
• Session Limits — limit the amount of time spent in a single gaming session.
• Cooling-Off Period — temporarily suspend account activity for a period of 24 hours to 30 days.
• Permanent Self-Exclusion — permanently close your account if you feel you need to stop entirely.

If you or someone you know is struggling with gambling, please contact Shoei33's support team or reach out to available professional help resources. Shoei33 will never dismiss any responsible gaming request and will process all limit-setting or self-exclusion requests promptly.

10Limitation of Liability & Disclaimer

The Shoei33 platform is provided on an "as is" basis without any warranties, express or implied. Shoei33 does not guarantee that the platform will operate at all times free from interruptions, errors, or delays.

To the extent permitted by applicable law, Shoei33 is not liable for:

• Any financial losses incurred from gambling activity on the Shoei33 platform.
• Service disruptions caused by factors outside Shoei33's control, including network failures, natural disasters, or third-party infrastructure issues.
• Losses resulting from unauthorised access to a member's account due to the member's own negligence.
• Decisions made by members based on inaccurate or outdated information obtained outside of Shoei33's official platform.

Use of the Shoei33 platform is at your own risk. Shoei33 recommends that you never wager money you cannot afford to lose.

11Account Termination & Suspension

Members may close their Shoei33 account at any time by contacting the customer support team. Upon closure, all outstanding bonus wagering requirements will be forfeited and any remaining bonus balance will be voided. Any remaining real money balance will be processed for withdrawal after a review is completed.

Shoei33 reserves the right to suspend or terminate any account without prior notice if:

• A member violates any part of these Terms & Conditions.
• There is reasonable suspicion of fraud, money laundering, or other illegal activity.
• The member failed to submit the requested identity verification documents within the stipulated timeframe.
• The account has been inactive for more than 12 consecutive months.

In cases of termination due to a violation, Shoei33 reserves the right to forfeit all balances, including real money, where the loss is connected to the breach in question. Shoei33's decision on such matters is final.

12Amendments & Governing Law

Shoei33 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on the Shoei33 platform. It is the member's responsibility to review the Terms & Conditions periodically.

Continued use of the Shoei33 platform following any amendments constitutes full acceptance of the revised Terms & Conditions. If you do not agree with the changes, you may close your account before the new terms take effect.

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable to Shoei33's operations. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through negotiation. Should negotiation fail, the dispute will be referred to an arbitration body or court of competent jurisdiction.

If you have any questions regarding Shoei33's Terms & Conditions, please contact our customer support team via email at support@shoei33.click or via 24/7 live chat within the platform.